The past few posts have caused me to think a great deal about listening and feedback. Listening seems to be the "life blood" of feedback. And feedback requires both giving and receiving. One of the more important aspects of feedback is dealing with problems. When someone is complaining to you or telling you a problem, to what extent do you truly HEAR (and understand and empathize) what that person is saying?

I recall hearing a speaker long ago who suggested one way to increase understanding is to repeat back as specifically as possible what was said. In essence, it was, "Let me make sure I understand you." Then proceed to articulate back what was said. Not only does this ensure that you truly hear what was said, but it also provides a psychological endorsement of the message. Some would say that it means that you are agreeing with the message but I would argue that you have the opportunity to either answer at that time or to clearly state that you will need to investigate further and then get back to the person.

Clearly this is beginning to explore the mechanical aspects of complex communications. But I know that practically all people indicate that communications is the most significant concern in organizational dynamics.

Try this approach out next time.